Joanna Lum Wai, NCPS

Joanna Lum Wai is a counsellor practising in the United Kingdom with nine years of experience and an NCPS credential. She focuses on practical support for common life struggles. Her approach is straightforward and respectful. She encourages people to take the first step and recognises that reaching out takes courage.

Joanna helps people manage stress, anxiety and depression. She also works with trauma and abuse, low self-esteem, motivation problems and coping with life changes. Additional areas she supports include grief, relationship and intimacy concerns, ADHD, eating and sleeping difficulties, and career worries.

Her style is collaborative and person-focused. Conversations and any plan are adjusted to each person’s needs. She aims to be sensitive and compassionate while offering clear, practical ways to move forward.

Joanna uses a mix of approaches to match different problems. These include client-centred work that places the person at the heart of sessions, cognitive behavioural ideas to spot and change unhelpful thoughts, and EMDR for people who have distressing memories. She also draws on emotionally-focused and psychodynamic perspectives when helpful.

Sessions are conducted in English and organised by the platform process. Costs vary with location and the service uses a subscription model that can be cancelled at any time. To begin, a short matching questionnaire and scheduling step is completed via the Start Therapy button.

How Joanna’s approaches can work online

Client-Centred Therapy focuses on listening and creating a supportive space where the person sets the pace and topics. It helps with worries about identity, motivation and confidence by building on what the client already knows about themselves.

Cognitive Behavioural Therapy, or CBT, looks at the links between thoughts, feelings and actions. It is useful for reducing anxiety, managing low mood and changing unhelpful routines by practising small, concrete steps between sessions.

Eye Movement Desensitization and Reprocessing, EMDR, is a method used with people who have distressing memories; it aims to reduce the intensity of those memories and the reactions they cause.

Choosing the right way to work is part of the process. Joanna will discuss what matters most to the person and make a plan together, adjusting methods as needs and goals become clearer. The choice of approach is collaborative and can change over time.

Session formats are not detailed in the biography, so confirm current options before booking. Online therapy can make it easier to fit talking therapy around work, caring duties and daily life, and may allow for shorter check-ins or sessions that avoid travel. Many people find remote work helps maintain continuity of care when life is busy.