Natalia Potapovska, ACA

Natalia Potapovska is an ACA counsellor with nine years of professional experience. She focuses on practical support for stress, anxiety, relationship strain, family difficulties and self-esteem. Natalia also helps people who are facing life changes and big transitions. She creates a calm, non-judgemental space where clients can talk about what matters most to them. Sessions are conversational and grounded in the client’s own goals. Natalia listens for strengths and patterns, then helps people try small changes that feel manageable. Her approach draws on client-centred ways of working, so sessions are shaped around each person’s priorities. Narrative ideas help people reframe unhelpful stories about themselves. Solution-focused techniques are used to build clear, reachable steps when clients want quicker practical shifts. Natalia has experience with issues that touch families, such as blended family dynamics, adoption and foster care matters, fatherhood issues, and family of origin concerns. She also supports people managing chronic illness, cancer, ageing questions, and coping after separation or other loss. Being multilingual, Natalia works in English, Russian and Ukrainian and is aware of cultural differences that affect how people cope. She encourages taking one small step at a time and acknowledges that starting therapy often feels hard. If someone wants practical, compassionate support through change, Natalia offers a steady, listening presence.

How client-centred and narrative approaches work online

Client-Centred Therapy places your priorities at the centre of sessions and focuses on listening and understanding your experience. It helps when someone needs a supportive space to talk things through and decide what matters most to them.

Narrative Therapy looks at the stories people tell about their lives and helps separate the person from the problem. This approach can be useful when feeling stuck by a single identity or pattern and wanting to see different possibilities.

Finding the right approach is part of the work. Natalia will collaborate with each person to decide whether client-centred, narrative or solution-focused methods best suit their goals. That choice can change over time as needs and priorities shift.

If you are considering online sessions, confirm the available session options before booking. Online work can make it easier to fit therapy into a busy week, reduce travel time, and allow for consultations from different locations. It can also offer shorter check-ins when a quick review is helpful. Ask about the session formats currently offered so you can choose what fits your routine.